Return and Exchange

Return
Lussorohorsesaddle.com offers a 30-day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in original condition, we do not accept returns on damaged or used items. Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.

Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase. All refunds will be issued back in full, HOWEVER SHIPPING FEES ARE NONE REFUNDABLE.

We understand that finding the right fit can be challenging when shopping Lussorohorsesaddle.com offers an extended money-back guarantee on all products in original condition with no questions asked. You are welcome to try saddles on your horses to ensure fit, as long as the product comes back to us in clean, new condition.
Return shipping is the responsibility of the customer and is non-refundable.

We only accept returns or exchanges on new merchandise. 
Please be sure to keep insurance on your package. We do not accept returns on damaged or used merchandise. 

Send the saddleback with a copy of the invoice and a note stating which saddle you would like in exchange. If there is a difference in price, please include a call in a credit card to cover the difference along with shipping charges (if applicable).

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